What if I have a question about a charge on my account?
Email at webmaster@virtualvideoshow.com,
please include all details.
Why is my credit card/account being declined?
We don't know. We use a third party to handle the credit card processing and
have no control over why it won't go through. They need to get in touch with
their bank and find out what's wrong on that end, or try a different way to
pay. Are my credit card transactions safe? Yes. All our transactions use SSL
(Secure Socket Layers) designated by a pad lock icon in IE and Netscape. We
have one layer of SSL that connects you computer to our secure server and
another layer of SSL that connects our secure server to our credit card
processor. SSL encrypts the transmissions in such a way that only the two
parties involved in the transaction can read the string.
What is your refund policy?
If you are unsatisfied with our service or are experiencing irresolvable
technical difficulties, please email us at
webmaster@virtualvideoshow.com,. Refunds will be credited back to your
card, and confirmation emailed to you promptly
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